Custodia Technologies

Managing the Compliance of Your Microsoft Communication Estate

A practical guide exploring how regulated organizations can effectively capture, validate and govern Microsoft Teams communications to meet today’s regulatory obligations, without slowing down collaboration. 

Managing the compliance of your Microsoft communication estate

Microsoft Teams has rapidly become the central hub for enterprise communications, bringing chat, voice, video, document sharing and AI‑generated insights into a single platform.

For regulated organizations, this shift creates both opportunity and risk.

Communications that were once easy to control and record are now fragmented across channels, devices and locations. Regulators continue to raise expectations around capture completeness, auditability and off‑channel communication risk, particularly in hybrid and remote working environments.

This digital asset is positioned as a practical guide for regulated organizations using Microsoft Teams and are trying to navigate the ever-evolving regulations.

 

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Why Download the Guide?

If your organization relies on Microsoft Teams for regulated business communications, this guide will help you:

 

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Traditional Falls Short

Understand why traditional recording solutions fall short in modern Teams‑based environments
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Regulations

Learn how regulations such as MiFID II, Dodd‑Frank and FCA SYSC 10 apply to Teams chat, calls, meetings and messaging
hybrid-communication

Hybrid Communication Risks

Identify the key risks created by hybrid communication estates spanning Teams, telephony, mobile and legacy systems
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Data Completeness

See why capture completeness and reconciliation are now a regulatory expectation, not a nice‑to‑have

 

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Off-Channel Communication

Learn how to reduce off‑channel communication risk, including WhatsApp and SMS, by extending approved channels
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Data Access

Understand how compliant communication data can be securely accessed via APIs for surveillance, analytics and AI
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Who is this report for?

All senior leaders in regulated industries must factor compliance into their planning. However, this report focuses on firms that utilise Microsoft Teams specifically: 

 

  • Financial Services and Trading Firms

  • Banks, Insurers and Investment Managers
  • Healthcare and Pharmaceutical Practices
  • Manufacturing Enterprises
  • Compliance, Risk and Surveillance Teams
  • IT, UC, and Digital Workplace Leaders
  • Security, Governance and Data Management Professionals

 

It’s particularly relevant for organizations operating globally, where communications span Microsoft Teams, mobile, cloud and on‑premise platforms.

 

 

Managing the Compliance of Your Microsoft Communication Estate
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Have A Question? Talk To An Expert

 If you’re unsure of whether your current compliance approach can stand up to audit and investigation pressure, speak to our specialist team.   

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Download The Guide

Gain practical insight into managing the compliance of your Microsoft communication estate, and learn how to confidently scale Microsoft Teams in regulated environments.

 

Download Now