How a Global Tier-1 Bank Centralized Compliance Data Across 20+ Countries

Here’s how Custodia’s CC1 service helped a bank with over 90,000 employees to achieve end-to-end communication data compliance.  

Industry: Banking 
Region: North America (global operations) 
Scale: 90,000+ employees 
Footprint: On-premises and cloud infrastructure across 20+ countries 

Solution: CC1 – end-to-end compliance, data capture, validation, and archiving 

Operating at a global scale, the bank faced growing complexity in managing regulated communications and compliance data. 

Key challenges included: 

• Fragmented systems – Communications data spread across multiple siloed platforms. 

• Scattered legacy data – Stored in different countries, formats, and outdated systems. 

• Weak governance and compliance – Inconsistent controls across regions under complex regulations. 

• Limited analytics – Disconnected datasets restricted insights and advanced analytics. 

This created regulatory exposure as they couldn’t consistently prove completeness, integrity, and compliance across jurisdictions under audit or investigation. 

This bank needed a solution that would: 

• Capture regulated communications from MS Teams, Cisco, and Trading Turrets globally. 

• Support legacy data ingestion. 

• Create a centralized data lake and single dashboard. 

• Enable secure, compliant, and scalable data access across business lines. 

Custodia’s centralized compliance and data service, CC1, was deployed to unify capture, governance, and analytics. 

CC1 is a cloud-based data capture service that captures, validates, and makes every interaction accessible across voice, email, chat, and collaboration tools. 

With CC1, this bank gained complete visibility over their data and a solid foundation to modernize and leverage AI to its full potential. They now have: 

• Centralized communications capture across live, legacy, cloud and on-prem environments  

• Validation and reconciliation built into capture to prove integrity immediately with a 99.999% guarantee 

• Governance checks and AI analytics-ready datasets to support surveillance and reporting in real-time 

From reactive and slow audit responses to rapid, defensible proof on demand. 

From scattered data and compliance evidence across disparate systems to validated, complete records. 

From inconsistency to global governance confidence, even when under audit. 

• Audit-ready proof across 20+ countries 

• Reduced risk exposure from missing or inconsistent records 

• Confidence to answer regulators quickly with solid proof of compliance 

“CC1 is reliable, flexible, and superior to other major voice recording brands we consider. 

The simple architecture and cloud-to-cloud recording options made it easy to deploy, operate, and troubleshoot.” 

- Senior Executive at the bank 

• Improved regulatory compliance across regions. 

• Reduced global compliance risk, avoided penalties, and mitigated operational disruption. 

• Increased confidence under audit and rapid regulator responses, due to strong, unified governance. 

• Simplified architecture with faster deployment and easier troubleshooting. 

• Centralized visibility for compliance and operations teams. 

• Reliable, high-quality data enabled AI-powered analytics. 

• Better insights which led to data-driven business decisions and new revenue opportunities. 

• Seamless rollout across business lines at their own pace. 

By consolidating fragmented compliance data, the bank transformed regulatory operations, reduced risk, and unlocked AI-driven insights. They also avoided downtime and disruption in the process. 

Protect your regulated organization against regulatory scrutiny.