The Hidden Value of Voice Data Migration from Legacy Systems

97% of call data from contact centers is not being analyzed. Imagine the business opportunities that are being missed. That’s before we even get into compliance and security considerations.

Many organizations still sit on decades’ worth of legacy voice data, including customer service recordings, trader calls, onboarding conversations, and internal discussions. Too often, this critical data is trapped on outdated, unsupported systems that are both costly to maintain and risky to rely on in the eyes of regulators.

While many organizations view legacy data as a cost or a drain on resources to maintain, the reality is that this data hides a wealth of commercial value. With the right approach, this data can not only meet today’s compliance standards but also fuel innovation, improve efficiency, and drive growth.

You can’t put a price on the intelligence gleaned from the authentic voice of the customer. However, the improper storage and management of voice data is a significant regulatory hazard for businesses; compliant and accessible archiving of voice data, including internal communications and trader calls, is also critical to avoid financial penalties.

That’s where our end-to-end compliance service, CC1, comes in.

Leaving legacy voice data on outdated infrastructure creates serious challenges:

• Compliance risks from systems that haven't kept up with the evolving regulatory landscape
• Unnecessary costs from maintaining several outdated systems
• Inaccessible archives that slow down audits, investigations, and decision-making
• Limited business intelligence, impacting your marketing campaigns, customer service, and product insights

For regulated industries, this isn’t just inefficient, it’s a threat. Non-compliance can lead to significant fines and reputational damage.

Moving legacy voice data into a compliant cloud platform doesn’t just reduce costs, it de-risks your business. Organizations gain:

• Regulatory confidence with tamperproof, audit ready records
• Operational relief by retiring costly, outdated hardware and licenses
• Control and visibility through a centralized, searchable archive
• Strategic value by unlocking historical insights for forecasting, customer intelligence, and growth initiatives

CC1 is Custodia’s holistic service for regulated industries to capture, consolidate, secure, and access their data. CC1 uses a robust three-layer model to ensure organizations gain full control and visibility over their data for compliance and enhanced business intelligence. These layers are:

• Capture
• Assure
• Access

CC1’s Legacy Voice Data Migration is a feature of the Capture layer that makes it easy to bring historical voice data into a secure, compliant, and future-proof service.

If you're relying on legacy systems to store your voice data, you’re neglecting the authentic sentiments and voice of the customer and putting your business’ compliance in jeopardy. The Capture layer solves this by:

• Migrating voice, transcripts, and metadata from legacy storage
• Standardizing and centralizing data into a single, searchable cloud platform
• Compressing archives to reduce storage costs

For IT and finance leaders, this means cost reductions through retiring expensive legacy infrastructure, while ensuring historical data is no longer locked away in silos where it can’t be leveraged strategically.

In regulated industries, compliance isn’t optional, it’s non-negotiable. Outdated recorders and fragmented archives often fail to meet today’s regulatory standards, exposing organizations to fines, reputational damage, and even the loss of licenses.

CC1’s Assure layer removes this risk by:

• Using WORM storage (Write Once, Read Many) to create immutable, tamper-proof audit trails
• Meeting globally recognized standards such as SOC 2 Type II and ISO 27001
• Delivering full transparency with complete audit trails that show who accessed what and when
• Automating data reporting and reconciliation in near real-time, alerting you to any mismatched data and preserving your continuity

For compliance officers, legal teams, and risk managers, this is more than reassurance; it is proof of compliance that’s ready for regulators and investigators at any time.

Once legacy data is migrated and secured, it becomes a powerful resource. The Access layer enables organizations to:

• Make historical voice data searchable and usable alongside real-time communications.
• Empower analysts and strategists to extract insights for forecasting and decision-making.
• Provide leadership with a complete view of risk, compliance, and opportunities across time.

For data specialists and analysts, this transforms legacy data from a cost center into a strategic asset that supports growth, competitiveness, and innovation.

Different stakeholders benefit in unique ways:

• CIOs and IT Managers can retire outdated hardware, consolidate tech stacks, and cut costs
• Compliance Officers gain a tamper-proof, audit-ready archive
• Legal teams can find and verify records faster during investigations
• Finance Leaders can eliminate the insidious costs associated with legacy systems
• Analysts unlock rich historical voice data to inform smarter strategies and stay ahead of their competition

Digital transformation is incomplete without legacy data migration. Legacy voice data can no longer remain hidden in outdated systems, not when regulators demand transparency and businesses need agility. By migrating historical voice data into CC1, organizations:

• Reduce the cost and complexity of outdated systems.
• Strengthen compliance foundations.
• Unlock the hidden value of archive data to enhance future strategies

Legacy voice data isn’t admin or an unnecessary cost; it’s a powerful asset waiting to be unlocked.

With CC1, organizations gain the freedom to leave outdated systems behind, the confidence to prove compliance to regulators, and the excitement of unlocking opportunities hidden in their own historical data.

Get ahead of the compliance curve today and put the voice of your customers at the center of your business strategies, find out more about voice data migration from legacy systems with CC1. Turn risk into resilience and growth with innovative voice data solutions.