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Introducing Off-Channel Communications Compliance Service to Address Major Regulatory Headache

With regulatory enforcement actions addressing record-keeping violations associated with off-channel communications now into the billions, the financial services industry is intensively focusing on strategies to achieve compliance and avoid penalties.

Custodia’s new CC1 Messaging service, available as an additional service with CC1, offers a powerful solution, designed with a focus on rapid user adoption. The CC1 Messaging service supports:

· End-to-end data capture: Collect and manage business interactions on employee personal devices and native applications while adhering to strict compliance standards.

· Flexible communications: Employees and customers can communicate on any channel, while compliance teams can leverage CRM reporting, automation, and routing features.

· Comprehensive control: Companies can archive all conversations for compliance purposes, block sensitive files from being shared, define content restrictions, and automate alerts.

· Preserve employee privacy: With CC1 Messaging service, only business communications are captured for compliance, excluding personal communications from recording and control policies.

Chris Hartley, the CEO of Custodia said: “Today’s employees want to use their personal devices and preferred apps for communication. Simply eliminating these tools from the workplace is difficult, and often leads to the rise of Shadow IT. The CC1 Messaging service captures messages in the network, prior to reaching recipients, to ensure employees can continue to use the native apps both they, and their customers prefer, without compromising on embedded governance policies for data capturing.”

Building on the extensive capabilities of Custodia’s CC1 service for regulated data capture, validation and archiving, the new CC1 Messaging service offers an all-in-one solution that enables companies to comply with regulatory requirements without forcing changes to employee communication habits. With CC1’s highly secure selection of tools, businesses can align their regulated data capture needs across text, screen sharing sessions, instant messaging, video, social media, and voice. What’s more, Custodia ensures businesses can continue using the platforms they already rely on, such as Microsoft Teams and Webex, to interface with popular client applications like WhatsApp and Telegram.

Nathalie Aubry-Stacey, Head of Regulatory Affairs & Compliance at Custodia “Regulators continue their crackdown on financial firms' failures in record-keeping regarding employee use of off-channel communications. CC1 Messaging service addresses one of the most pressing compliance issues, while maintaining the way they interact with their clients”.

Custodia’s new service enables real-time blocking, alerting, and active data loss prevention, as well as masking for employee and customer details, to ensure compliance with regulations like GDPR. Plus, it provides a natural and seamless experience to both employees and customers alike. Employees can continue to use the native chat applications they already access, and reach clients wherever they prefer to connect with businesses. At the same times, businesses can ensure DLP with real-time notifications, and end-to-end data management.

Companies can also leverage features within the service to accelerate productivity with tagging, automatic routing, and follow-up tasks.

With the CC1 Messaging service, companies can finally safeguard employee, business, and customer privacy with an active compliance strategy, while requiring absolutely no behavioural change from employees reliant on BYOD solutions within the workplace.

According to Hartley: “With the CC1 Messaging service, we can offer companies a comprehensive way to streamline compliance processes, record information rapidly, eliminate data silos, and improve employee and customer experiences simultaneously.”


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