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Introducing Off-Channel Communications Compliance Service to Address Major Regulatory Headache

Custodia, a leading provider of regulated digital data services, announced the availability of CC1 Messaging, an off-channel communications compliance service that captures and archives employee conversations on their own devices (BYOD) from popular apps such as MS Teams, Telegram and Signal.

With regulatory enforcement actions for record-keeping violations associated with unofficial communications exceeding $2.5B, finding a way to achieve compliance and avoid penalties has become a major focus across the financial services industry.

CC1 Messaging is available as a simple software subscription on Custodia’s Cloud Compliance One (CC1) that can be turned up quickly and requires no change to how employees communicate. The CC1 Messaging service supports:

· End-to-end data capture: Collect and manage business interactions on employee personal devices and native applications while adhering to strict compliance standards.

· Flexible communications: Employees and customers can communicate on any channel, while compliance teams can leverage CRM reporting, automation, and routing features.

· Comprehensive control: Companies can archive all conversations for compliance purposes, block sensitive files from being shared, define content restrictions, and automate alerts.

· Preserve employee privacy: With CC1 Messaging Service, only business communications are captured for compliance, excluding personal communications from recording and control policies.

Chris Hartley, the CEO of Custodia said: “Today’s employees want to use their personal devices and preferred apps to communicate. Simply eliminating these tools from the workplace is difficult, and tends to lead to Shadow IT. The CC1 Messaging service ensures employees can continue to use the apps they, and their customers prefer, without compromising on compliance or privacy.”

Building on the extensive capabilities of Custodia’s CC1 service for regulated data capture, validation and archiving, the new messaging service offers an all-in-one solution that ensures companies can comply with regulatory requirements without forcing changes to employee communication habits. With CC1’s highly secure selection of tools, businesses can align their regulated data capture needs across text, screen sharing sessions, instant messaging, video, social media, and voice. What’s more, Custodia ensures businesses can continue using the platforms they already rely on, such as Microsoft Teams and Webex, to interface with popular client applications like WhatsApp and Telegram.

Chris Corridon, Chief Revenue Officer at Custodia “CC1 Messaging helps our customers deal with one of their biggest compliance issues by capturing and assuring their employee off-channel communications. CC1 Messaging eliminates the need to change employee behaviour by capturing only professional communications on any mobile communications application.”

The new solution enables real-time blocking, alerting, and active data loss prevention, as well as masking for employee and customer details, to ensure compliance with regulations like GDPR. Plus, it provides a natural and seamless experience to both employees and customers alike. Employees can continue to use the native chat applications they already access, and reach clients wherever they prefer to connect with businesses. At the same times, businesses can ensure DLP with real-time notifications, and end-to-end data management.

Companies can also leverage features within the service to accelerate productivity with tagging, automatic routing, and follow-up tasks.

With the CC1 Messaging service, companies can finally safeguard employee, business, and customer privacy with an active compliance strategy, while requiring absolutely no behavioural changes from employees reliant on BYOD solutions within the workplace.

According to Hartley: “With the CC1 Messaging service, we can offer companies a comprehensive way to streamline compliance processes, record information rapidly, eliminate data silos, and improve employee and customer experiences simultaneously.”

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