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The Unified Communications Market (Stats You Need)

A background representing interlinked communications around the planet. The text in the foreground reads: "Unified Communications. Are you in the know about this rapidly growing market?.

Here at Custodia, we're cloud natives. We believe in the benefits of a flexible and agile service that can expand and update to meet rapidly evolving needs - the needs of regulated industries, to be precise.

Naturally, we're interested in other cloud-based platforms, particularly those services whose digital data we capture, validate, and archive for our global clients.

We're talking about unified communications (UC) platforms or unified communications as a service (UCaaS) platforms. This rapidly growing industry is one to watch and will dominate business communications in the next decade.

In the almost words of Olivia Newton-John, let's get statistical:

  • The global Unified Communication as a Service (UCaaS) market is projected to grow from $36.33 billion in 2024 to $107.51 billion by 2032, at a CAGR of 14.5%. (Fortune Business Insights)

  • Over 50% of an enterprise's IT spending will switch to the cloud by 2025.  (Gartner)

  • By 2030, over 75% of companies will use UCaaS tools for calling, meeting, and messaging. (8×8)

The image is a definition of the acronym UCaaS. The definition reads: UCaaS stands for Unified Communications as a Service, a delivery model for enterprise communication and collaboration tools. This cloud-based service includes various communication modes such as Voice over IP (VoIP), Video Conferencing, Instant Messaging, Presence Technology, and other tools accessible over the Internet. Examples include Microsoft Teams, Zoom, and Cisco Webex.

Custodia couldn't operate without using a UCaaS platform, which provides messaging, screen-sharing, and calling, enabling our global team of experts to work seamlessly from myriad locations and working environments. We know first-hand the benefits of a single communications platform and the efficiency of using a cloud-based service.

We also know the benefits come with compliance risks for regulated industries - risks mitigated by our CC1 service.

Let's look at some of the platforms at the forefront of the thriving UC market.

A pictorial representation of Microsoft Teams.


The Behemoth. Integrated into Microsoft 365, MS Teams benefits from being part of a ubiquitous and dominant Microsoft brand. 

  • Microsoft Teams has over 320 million users around the world as of 2024. (Microsoft)

  • 100M+ Android App Downloads. (Google Play)

  • Microsoft Teams was downloaded 108 million times in 2023 alone (Statista)

A pictorial representation of Zoom.


The Pandemic MVP. Zoom experienced stratospheric growth during COVID-19 as our lives and working habits changed beyond recognition.

  • Zoom's daily active users jumped from 10 million in 2019 to 300 million by April 21, 2020. (CNBC)

  • 219,700 Enterprise customers as of October 2023. (Zoom)

  • Over 50% of Fortune 500 have used Zoom for communications. (Zoom)

In addition, Zoom Webinar is a commonly used business tool.

A pictorial representation of Cisco Webex.


The All-American. Used widely in the USA, Cisco Webex is popular among the information technology and service industries.

  • Over 60,000 businesses use Cisco Webex (Enlyft)

  • Information Technology and Services (12%) and Computer Software (7%) are the most significant segments of Webex users. (Enlyft)

  • 53% of Cisco WebEx customers are in the United States. (Enlyft)

Whether or not you have heard the terms before, you will have likely used a UC/UCaaS platform in your working life. They are becoming the bedrock of our hybrid and remote business world, providing workers with at-a-click communication and companies with the efficiency of a unified cloud service.

But, and this is a big but, you must use them in compliance with data obligations if you are a regulated industry. And that means you need a service to capture, validate, and archive the data UC platforms create.

CC1 Powered by Custodia does precisely that and more, streamlining compliance and unlocking data-driven decision-making. Find out how by clicking here. Keep an eye on the rapidly growing UC/UCaaS market. It has and will continue to reshape the way we all do business.


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